due to the current situation, we offer you adapted cancellation conditions for a worry-free booking, ensuring that you can cancel at short notice in the event of a travel warning or even a lockdown.
For reservations with an arrival date up to April 30th, 2021, a cancellation is possible up to 7 days before arrival and
for reservations with an arrival date from May 1st, 2021 to December 1st, 2021, it’s possible to cancel the booking up to 14 days before arrival according to the following conditions:
- We can convert your full deposit into a voucher, which you can redeem on one of your next stays. The voucher is valid for 2 years and can be extended on request.
- Alternatively, we can transfer the deposit - minus € 30.00 as processing fee – back to your bank account. In this case we would need the name of the bank and your IBAN.
For cancellations at Easter or any later period, we kindly ask you to wait. Due to the strict measures, we strongly hope, that the number of infections will soon recover and that a spring vacation will be possible under certain restrictions.
We have also adjusted our cancellation conditions for our winter campers for the season 2021/2022: if you cancel until October 1st, 2021, it will be retained only € 30.00 as a processing fee. In the event of a later cancellation, the whole deposit of € 200.00 will be kept.
For all reservations with an arrival date after December 1st, 2021, we have our general cancellation terms.
Our reception is available from Monday to Saturday from 8 am to 12 pm and from 1 pm to 5 pm. Of course, we will do our best to answer all your e-mails and telephone questions.
We, the Fiegl family and the whole camping team, would like to take this opportunity to thank you very much for your understanding and we are already looking forward to welcome you at Camping Aufenfeld!
Greetings from the Zillertal and stay healthy!