Reservation Conditions

Erlebnis-Camping-Aufenfeld, A- 6274 Aschau i. Z., Aufenfeldweg 10

www.camping-zillertal.at |

T +43 5282 2916 / F +43 5282 2916-11

Validity

These reservation conditions apply to tourist pitches, day-trippers, apartments and wooden mobile homes.

Please note: there are special reservation conditions for long-term campers.

Service offered

The offers on our website do not represent any kind of legally binding proposal, but are merely an invitation for those interested to make an enquiry. All our offers, in particular by e-mail or post, are exclusively non-binding and subject to confirmation.

Bookings

In low season, we are happy to accept bookings for pitches, apartments and wooden mobile homes for any length of stay. During mid and high season, we generally only take bookings for apartments and wooden mobile homes for a minimum 7 nights. (Apartments SAT-SAT and wooden mobile homes FRI-FRI). Reservations constitute acceptance of our terms and conditions and the associated payment of a deposit.

All-inclusive offers and packages can only be booked outside high season. Furthermore, weekly packages can only be booked on a weekly basis and daily packages can only be booked as a complete package. The date of arrival is irrelevant.

The length of stay is arbitrary for pitches, fixed bookings are accepted from 3 nights.

Exception Christmas/New Year's Eve: minimum camping stay of 10 nights and apartments/wooden mobile homes of 12 nights. Arrival and departure days are variable here.

Booking confirmation

After receipt of your reservation in writing, you will immediately receive a binding booking confirmation from us. Arrangements made by telephone or additional agreements of any kind will only form part of the contract if they have been confirmed by us in writing.

Payment

The total amount owed is to be paid directly on arrival (at reception) in cash, by bank transfer (in advance) or by credit card (EC, Visa, Mastercard). Please note that we only accept cash payment for special offer weeks and for discounts.

Arrival and Departure

Your booked pitch is available from 14.00 hrs on arrival day, which we kindly ask you to vacate by 11.00 hrs on departure day. Please let us know if your arrival is significantly delayed. If we receive no such notification, the pitch will held for you until 12.00 noon on the following day, after which it will be reallocated. Campsite management cannot be held accountable for late arrival and/or early departure. Pitch or accommodation fees shall also be payable for any days not used as a result. Pitches that are vacated prematurely may also be reallocated.

Our apartments/wooden mobile homes are ready for occupancy from 16.00 hrs. They must be vacated by no later than 9.00 hrs on the day of departure.

Miscellaneous

The booked arrival and departure day is binding for both parties. Campsite management reserves the right to change space allocations if necessary for special reasons.

Our campsite is open all year round, except from 03.11. to 13.12. (company holiday)! Please note that there are limited or modified opening hours for the entire campsite infrastructure in low season.

Deposit payment

A booking is only valid after receipt of the deposit of € 100.00 per booked week. The deposit payment may be less in mid and low season. For our apartments/wooden mobile homes, 1/3 of the total amount will be charged in advance. Deposit payments (minus any bank charges) will be credited to the final invoice. No booking fees will be charged!

Please transfer deposit payments from abroad in the form of a EUROTRANSFER, free of costs and charges, to our account at Sparkasse Schwaz, (A- 6130 Schwaz, Franz-Josef-Str. 8-10).

BIC-Code: SPSC AT 22 XXX
IBAN: AT 26 2051 0009 0090 1109

Within Austria: Sparkasse Zell am Ziller, account: 0900 90 11 09, BLZ: 20510

Discounts

By accepting your pitch / apartment / wooden mobile home, you have agreed to accept our current pricing. Retrospective amendments and deductions are not possible! Please visit our homepage for details on current discounts.

Cancellation

You can withdraw from the contract at any time! To protect your own interests and avoid misunderstandings, your cancellation must be made in writing. Unfortunately, this is not possible by telephone! The deciding factor in cancellations is the date we receive your written cancellation. The best way of delivery is by email, post or fax.

Cancellation fees

Earlier than 8 weeks prior to your intended arrival date: € 30.00 handling fee.
Between 4 and 8 weeks prior to your intended arrival date: 50% of the total amount.
Less than 4 weeks: 100% of the total amount.

In case of cancellations made later, or non-arrival without informing us - or if you do not cancel your booking until the day of arrival, or do not make use of all or part of the booked services, we retain our right to charge the full booking price, but will refund any expenses saved. (i.e. electricity, gas, local taxes).

We strongly recommend that you take out travel cancellation insurance in order to cover any risks that could lead to non-commencement of your journey or chargeable changes during your booked period. We have a partner agreement with “Europäische Reiseversicherung - European Travel Insurance”. If you have any questions, we are more than happy to provide you with detailed information!

We draw your attention explicitly to the fact that there is no right of withdrawal within 14 days of conclusion of the contract in the case of online bookings and accommodation contracts concluded at a distance, and that our cancellation conditions stated above are expressly agreed. Our cancellation policy supersedes the right of withdrawal under the Consumer Rights Directive of the European Union.

The provisions of the General Terms and Conditions for the Hotel Industry (AGBH) in the currently valid version apply to the items not explicitly listed in our Terms and Conditions.

Price changes, printing errors, system errors and mistakes, as well as changes to offers excepted).

Place of jurisdiction

Zell am Ziller County Court Austrian law applies.