

Reservation Conditions
Useful information regarding your stay
OPENING HOURS & ANNUAL CLOSING
Our campsite is open all year round, except from 27.04.2025 to 18.05.2025 and from 09.11.2025 to 18.12.2025 (company holiday). Please note that there are limited opening hours for the entire site infrastructure during the off- and mid-season.
VALIDITY
These reservation conditions apply to tourist pitches, day visitors, apartments, and luxury suites.
Separate GTCs apply to long-term campers.
BOOKINGS
Pitch bookings are accepted in all seasons for a minimum of 3 nights. Arrival and departure days are variable. In low and high season, we generally only take apartment bookings for the Jagdhof from 7 nights (Saturday to Saturday) and from 5 nights for the Wiesenhof (arrival and departure days variable). Our luxury suites can be booked for a minimum of 2 nights. Exception Christmas/New Year's Eve:
- 10 nights minimum booking for camping stays
- 10 nights for apartments
- 7 nights for luxury suites
BOOKING CONFIRMATION
Upon receipt of your written reservation, you will immediately receive a binding booking confirmation from us. Telephone inquiries and additional agreements are only part of the contract if they have been confirmed by us in writing.
DEPOSIT PAYMENT
A booking is only valid after receipt of the deposit. One-third of the total amount is collected in advance. In the off-season, the deposit may be lower. The deposit (minus any bank charges) will be credited towards the final invoice. No reservation fees are charged! Please note that the full amount will be charged in advance for bookings made via our online portal.
OUR BANK DETAILS
Sparkasse Schwaz
IBAN: AT 26 2051 0009 0090 1109
BIC-Code: SPSC AT 22 XXX
We are also happy to charge your credit card for the deposit – for this, we require the 16-digit card number as well as the expiration date (please notify us by phone or e-mail).
PAYMENT
The total amount is to be paid directly at check-in, either in cash or by card (EC, Visa, Mastercard). You are also welcome to transfer the amount in advance.
PRICING
By reserving your pitch/rental accommodation, you agree to our current pricing. Retrospective amendments or discounts are not possible.
ARRIVAL & DEPARTURE
The booked pitch is available from 2.00 p.m. on the day of arrival, and we kindly ask you to vacate it by no later than 11.00 a.m. on the day of departure. Our apartments and luxury suites are ready for occupancy from 4 p.m. They must be vacated by 9.00 a.m. on the day of departure (Jagdhof) and by 10.00 a.m. (Wiesenhof).
If your arrival is significantly delayed, please inform us. If we do not receive such notification, the pitch/rented accommodation will only be retained until 12.00 noon on the following day, after which it will be reallocated.
MISCELLANEOUS
The booked arrival and departure days are binding for both parties. The site management reserves the right to change pitch allocations if necessary for special reasons. Delays in arrival or early departure cannot be blamed on us. Fees are still payable for any booked but unused days. Additionally, apartments or pitches that have been vacated early may be reallocated.

Cancellations
It is not uncommon for plans to change unexpectedly and a booked holiday must be cancelled or ended prematurely. Cancellations must be made in writing. The following cancellation conditions apply:
Cancellation earlier than 8 weeks prior to your intended arrival date: € 30.00 processing fee
Cancellation between 4 and 8 weeks prior to your intended arrival date: 50% of the total amount.
Cancellation less than 4 weeks before your intended arrival date: 100% of the total amount
If you are unable to arrive at short notice or do not use booked services on-site, we retain our full entitlement to the booking price but will refund any saved expenses (local tax, environmental contribution, etc.).
We strongly recommend taking out travel cancellation insurance to cover any risks that may prevent you from starting or completing your trip. Our partner for this is the Europäische Reiseversicherung You are welcome to arrange insurance coverage through us.