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AUFENFELD ERLEBNIS RESORT ZILLERTAL
Camping Zillertal

Frequently Asked Questions

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1. Arrival & check-in

When can I take occupancy of my pitch/apartment?

Your pitch is available from 14.00 hrs on arrival day - the apartments and luxury suites are ready for occupation from 16:00 hrs. You are welcome to arrive earlier and use our resort facilities until your booked unit is ready for occupancy.

Where can I park if I arrive during the night?

If you arrive at night with your caravan/motorhome, you can park in front of the barrier on the "Rosenstraße" on one of the overnight parking spaces (with electricity connection), for which we charge a fee of up to € 24.00 (peak season, incl. electricity). You can then report to reception from 8.15 hrs, to find out whether your booked pitch is already free.

2. Camping

Electricity

Our pitches are fitted with 6-10 ampere (luxury pitches 13 ampere) fuses. You will need a Euro plug (CEE three-pin plug) for the connection. This can also be borrowed from reception for a rental fee of € 5.00.

Gas connection & gas bottles

Some pitches are equipped with a direct gas connection. We will be happy to connect the gas for you - our groundsmen have the necessary equipment. If you do not have a gas hose and/or regulator, you are welcome to borrow them from us.

An external socket and a plug-in connector for a quick gas connection are an advantage, but not absolutely necessary. You can certainly get information about this from your camping specialist.

A one-off fee of € 8.00 is charged for the gas connection - gas is then charged according to consumption.

Alternatively, you can buy the grey steel gas bottles (5 kg - € 33.00 and 11 kg - € 38.00) at reception. Unfortunately, we do not stock aluminium gas cannisters.

TV connection

All pitches are equipped with a TV connection. You will find this in the mains box on the pitch. You will need a TV cable and DVB-C receiver, or an integrated cable receiver.  The TV cable can be rented for € 8.00 at reception.

Drinking water

All water points on our campsite are of drink water quality. Please use this valuable natural resource with care.

Wastewater and chemical toilet

Comfort and Luxury pitches have a wastewater connection for greywater directly at the pitch. In addition, there is a central wastewater disposal point in front of the reception, where you will also find the Camper-Clean, which automatically cleans your toilet cassette (€ 2.00).  Alternatively, you can empty the cassettes manually at the chemical toilets at the Sonnenhof, Jagdhof and Beach Café.

Where can I park my car?

Please park your car directly on your pitch. Alternative parking areas are also available, for which we charge € 2.50 per day, or € 15.00 per day in the underground car park.

Can I barbecue on my pitch?

In principle, barbecuing is permitted at the campsite (also using charcoal), but please note the following:

  • open fires are prohibited
  • the barbecue must have supporting legs
  • there must be a drip tray under the barbecue to prevent damage to the ground
  • the fire must be extinguished immediately in the event of wind or strong smoke

Can I hear passing traffic?

Depending on the weather, you can sometimes hear traffic from the main road.  Between the campsite and the main road, there is a side road and a buffer wall to contain the noise.

What is a wood chip facility?

Our resort is predominantly heated with wood chips, which our groundsmen produce themselves. As a result, noise can sometimes occur at the woodchip plant during the day (outside quiet hours) for around 1-2 hours while chipping is taking place.

3. General Information

Dogs

Dogs are allowed on all pitches. Unfortunately, pets are not allowed in the apartments or luxury suites. There is a small dog shower at the Jagdhof and a dog-walking path directly to its rear. You can also follow the hiking trail (behind the children's playhouse) to a small waterfall.  Dogs are not allowed in the bathing lake/lawn area or in the sanitary facilities.  Always keep your four-legged friend on a short leash please, and do not leave it unattended in your caravan for hours at a time.

Is there WI-FI?

Free Wi-Fi is available throughout the campsite. You do not need a password to log in, you just have to accept our terms and conditions.

Can friends visit me at the Adventure Resort?

Yes - but please register them at the reception or at the Leisure Park cash desk. The visitor's fee costs € 7.00 in high season (from 6 years) and allows your guests to use the entire resort facilities (bathing lake, adventure park..).  Admission to the indoor swimming pool/sauna area must be paid for separately.

4. Apartments & Luxury Suites

Do I have to bring bed linen and towels?

We are happy to provide you with bed linen and a towel set per person. Our Wiesenhof guests also receive an exclusive wellness bag with bathrobe, bath towels and slippers for the duration of their stay.

Where can I park my car?

Apartment guests can park in our underground car park free of charge.

Can I bring my bicycle?

You are welcome to bring your bike - you can store it safely in the Jagdhof or Wiesenhof ski room.

5. Departure & Check-Out

When do I have to vacate my pitch/apartment?

We kindly ask you to adhere to the following departure times:

  • Pitch by 11 hrs
  • Jagdhof apartments by 9 hrs
  • Wiesenhof apartments and luxury suites by 10 hrs

You are welcome to enquire on site about late departures.